At Gestalt our top priority is a superior customer experience. What does that mean to us? It means that every interaction with our company and our employees is one where you feel we have met or exceeded your needs. It is one where we have listened to you and we have delivered a positive experience.
We work with you to determine the approach that best meets your organization’s culture, goals, objectives, timeline and ﬁnancial needs. We can also assist you in evaluating and selecting digital imaging/scanning devices, network requirements, electronic image file archiving, and implementation of other helpful technologies such as voice recognition.
Your first interaction with our services team will most likely be during your implementation. We assign a dedicated implementation manager to you as soon as you become a customer. This person is your go-to person. They will be with you every step of the implementation process from the first planning call through your go-live, to ensure that the timing stays on track and answer any questions that you may have.
We also have implementations of solutions or products that you might purchase once have already gone live with your initial implementation. The process is the same from both a project management perspective and having a dedicated contact assigned to you throughout the duration of each and every project you have with us. This is just one way we can partner with our customers to make sure that our relationship is a win-win for both of us.
A Gestalt core competency! Our roots are in integrated systems. Our genesis is in developing a software workflow management platform for radiology PACS systems which is now used by leading radiology groups for more than 13 million reads annually.
With our focus now on pathology, whether within the walls of your physical enterprise or your virtual network, our integration services team can connect all your integration capable software solutions. Our engineers have completed hundreds of interfaces – to both hardware and software.
Examples of interfaces:
- Voice Recognition
- Slide stainers
- Slide barcode labelers
- + more!
Who we’ve done them for:
- Physician Offices
- Integrated Health Networks
- Imaging Centers
- + more!
Our Knowledge is Deep – So Yours Doesn’t Have to be
Knowing how to use digital technologies are essential, but our focus is on being able to teach and coach others to be successful users. Our specialists have assisted hundreds of physicians and technicians in using digital workflow platforms, digital viewers, and voice recognition software.
Our training services are clearly defined at the start of any project so that you and your users get all the information, knowledge and hands-on experience they need to be successful from the start. We employ a train-the-trainer technique so that you will have ‘master users’ who can assist any new or transitioning employees – avoiding the need to involve us constantly. We offer refresher and more in-depth expert user level courses and can offer training to any new ‘master users’ or other employees, based upon your needs. Our goal is for you to be self-sufficient in the use of our solutions.We offer both onsite and remote training, depending upon what best fits your needs and schedule.
With our customer comes ﬁrst approach — our customer service is second to none. We oﬀer personalized technical and user support for all our solutions.
We have people on the other end of the phone and receiving your emails. Our employees have decades of experience in the healthcare, software, and laboratory spaces. They are med techs, cytogenetic techs, pathologists, developers, industry leaders, integration and software developers – so we have the expertise in-house to help resolve any issues quickly and efficiently. Our helpdesk is available 24 x 7.
SAAS HOSTED SOLUTION
Gestalt hosts our applications in a secure cloud environment. This relieves your organization of the responsibility, employees and the work associated with maintaining and supporting them.
We offer a convenient SAAS based solution so your fees adjust based upon your actual usage. This is a great advantage for organizations as they bring on digital pathology. The initial fees are low, so the risk is low. Your fees scale as your usage scales – ensuring a positive ROI.
Image Acquisition & Archive
Gestalt’s PathFlow solution includes configurable caching of your slide images for 30, 90, or 180 days for all new cases. We can also enable global long term archiving of images based on specialty, diagnosis, or on a case by case basis, for future retrieval and research purposes. Converting your patient cases to digital allows your business to grow intellectual biobanking data that can be used for data mining and research.
We offer both short-term and long-term storage options for your images. We convert all images to the DICOM standard and utilize the compression capabilities available from the hardware you are using to provide the most affordable storage options in the market.